What are the outcomes?
What You Get
- The ability to de-escalate, handle, and prevent conflicts
- The skill to constructively and acceptingly face others' negative emotions
- Tools for processing others' emotions in a way that makes them seen and heard
- A coaching approach that empowers others to solve their own problems, so you don't need to "rescue" them
- A deeper understanding of emotional intelligence, even in challenging situations
About the Content
In this training, we explore the significance of empathy, compassion, active listening, acceptance, and status behavior when engaging with and processing others' emotions.
Together, we will seek ways to create experiences where others feel heard and seen, making it possible to address and process emotions immediately. We will gather evidence and build trust that, more often than not, this is enough for the other person to resolve their issues on their own, without our advice or guidance.
We will review challenging client and workplace interactions and, together, find solutions using the tools learned in the training.
About the implementation
The training is conducted as a 1-month virtual group process, using Zoom and Howspace as the platforms. Once a week, the group meets on Zoom to discuss the upcoming week's themes and exercises and reflects on the outcomes of the previous week's learning tasks.
Orientation - Team building, mapping the frequency and quality of challenging situations. Learning to create psychological safety, engagement, presence, active listening.
The Power of Acceptance - Accepting ideas, vulnerabilities, and emotions as tools.
The Power of Influence - Flexible presence and the conscious use of status behavior as a tool .
Graduation - Collaboratively finding solutions to challenging situations that arise and final reflection.
